RSVIP Privacy Policy

1. Introduction

This Privacy Policy describes how RSVIP ("the platform", "we", "us") collects, stores, uses and protects personal information provided by players ("you") when you register an account, make PKR deposits, play casino games or use any other feature of the RSVIP platform.

By creating an RSVIP account, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read it fully so you understand how your data is handled. If you have questions about anything in this policy, please contact our support team before registering.

This policy should be read alongside the RSVIP Terms and Conditions and Responsible Gaming policy. Together, these documents form the full framework governing your use of the RSVIP platform.

We may update this policy from time to time. The most current version is always available on this page, and the "Last Updated" date at the top reflects when the most recent change was made.

2. Data We Collect

RSVIP collects personal data through different interactions you have with the platform. The categories of data we may collect include:

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs or health information. We collect only what is reasonably necessary to operate your account and keep it secure.

3. How We Use Your Data

RSVIP uses your personal data for the following specific purposes:

• To create, manage and maintain your RSVIP player account.
• To verify your identity and confirm that you meet the minimum age requirement of 18 years.
• To process PKR deposits via JazzCash, Easypaisa, Raast and Bank Transfer, and to process withdrawal requests to your registered payment method.
• To detect and prevent fraud, suspicious account activity, duplicate registrations and bonus abuse.
• To send you service communications related to your account, such as deposit confirmations, withdrawal updates and security alerts.
• To personalise your experience on the RSVIP platform, including displaying game recommendations based on your play history.
• To respond to your support queries and resolve account-related issues.
• To comply with our internal responsible gaming obligations, such as monitoring for signs of problem gambling behaviour.
• To analyse platform usage patterns in aggregate to improve our games, features and overall service quality.

RSVIP will not use your personal data for purposes beyond those listed above without first informing you and, where required, obtaining your consent.

4. Who We Share Your Data With

RSVIP does not sell, rent or trade your personal data to any third party. We may share your data only in the following limited circumstances:

• Payment Processors: We share transaction-relevant data with JazzCash, Easypaisa, Raast and bank partners solely to process your PKR deposits and withdrawals. These providers handle your financial data under their own privacy and security policies.
• Identity Verification Providers: Where verification of your CNIC or other identity documents is required, we may use a third-party verification service. This provider processes your data only for the purpose of confirming your identity.
• Fraud Prevention Services: We may share device and behavioural data with fraud detection partners to identify suspicious activity, duplicate accounts or unauthorised access attempts.
• IT and Hosting Providers: Our platform infrastructure providers may have access to personal data stored on servers they manage on RSVIP's behalf. They are bound by confidentiality obligations.
• Legal Requirements: We may disclose personal data if required to do so by applicable law or in response to a valid legal request from a competent authority.

Any third party we share data with is required to handle that data securely and use it only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own independent purposes.

5. Payment Data

When you make a PKR deposit or withdrawal on RSVIP, we collect and store data related to that transaction. This includes the amount, the payment method used (such as JazzCash or Easypaisa), the transaction reference number and the date and time of the transaction.

RSVIP does not store full card numbers, CVV codes or other sensitive card authentication data on our own servers. Where card payments are processed, this data is handled directly by our payment processing partners using their own PCI-DSS compliant infrastructure.

For JazzCash and Easypaisa transactions, we store the mobile wallet account reference associated with your RSVIP account to enable future transactions and support the withdrawal matching process. This reference is used solely for payment purposes.

6. Data Retention

RSVIP retains your personal data for as long as your account is active and for a reasonable period after account closure to allow for the resolution of any outstanding queries, disputes or obligations.

Specific retention periods by data type:

• Account and identity data: Retained for the duration of your account and for up to 5 years after permanent account closure.
• Transaction records: Retained for a minimum of 5 years to support dispute resolution and financial record-keeping.
• Support communications: Retained for up to 3 years from the date of the last communication.
• Technical and usage logs: Retained for up to 12 months in standard operational logs, with aggregated analytics retained indefinitely in anonymised form.

When personal data is no longer required for the purpose it was collected, RSVIP securely deletes or anonymises it in accordance with our internal data management procedures.

7. Security

RSVIP implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and the RSVIP platform.
• Encrypted storage of passwords — your RSVIP account password is never stored in plain text.
• Role-based access controls limiting staff access to personal data only where operationally necessary.
• Regular security reviews and vulnerability assessments of platform infrastructure.
• Session timeout mechanisms to reduce the risk of unauthorised access on shared devices.

While we take all reasonable steps to secure your data, no online platform can guarantee absolute security. You play an important role too — always use a strong, unique password for your RSVIP account, do not share your login credentials with anyone, and log out when using a shared or public device.

If you suspect that your RSVIP account has been accessed without your authorisation, contact our support team immediately so we can investigate and take protective action.

8. Cookies

RSVIP uses cookies — small text files stored on your device — to support the operation of the platform. The cookies we use fall into the following categories:

• Essential Cookies: Required for core platform functionality including keeping you logged in during your session and maintaining your account preferences. These cannot be disabled without affecting your ability to use RSVIP.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access and suspicious login patterns.
• Performance Cookies: Used in aggregate and anonymised form to understand how players navigate the platform, which helps us improve page load times and user experience.

RSVIP does not use advertising cookies, cross-site tracking cookies or third-party marketing pixels. We do not share cookie data with advertising networks.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some features of the RSVIP platform from working correctly.

9. Your Rights

As an RSVIP player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting our support team:

We will respond to all data rights requests within a reasonable timeframe. Some requests may require identity verification before we can action them to ensure we are releasing data only to the rightful account holder.

10. Minors

RSVIP is strictly an adults-only platform. You must be at least 18 years of age to register an account, make a PKR deposit or use any feature of the RSVIP platform. We do not knowingly collect personal data from individuals under the age of 18.

If we discover or have reasonable grounds to believe that an account has been registered by a person under the age of 18, that account will be closed immediately, any balance will be withheld pending investigation and all personal data associated with the account will be deleted.

If you are a parent or guardian and believe a minor may have registered on RSVIP, please contact our support team immediately so we can investigate and take appropriate action.

11. Policy Changes

RSVIP reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date shown at the top of this page. Where a change significantly affects how we process your personal data, we will also notify registered players via email or an in-platform notification.

Continued use of the RSVIP platform after an updated Privacy Policy has been published on this page constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you should stop using the platform and contact support to request account closure.

We recommend reviewing this page periodically so you are always aware of how your data is being handled.

12. Contact

If you have any questions, concerns or requests relating to this Privacy Policy or the way RSVIP handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week.

You can contact RSVIP at:

When contacting us about a data rights request, please include your registered email address and RSVIP username so we can locate your account and respond to your query as efficiently as possible.